Help - Get in touch

Due to the latest national lockdown, some of our responses to helpdesk queries may take slightly longer than usual.

We aim to respond to queries logged via our online forms within five working days. However, as a result of the continued COVID-19 situation,  there may be a delay in our response. We apologise for any inconvenience and thank you for your patience.  

Please check the latest service updates on COVID-19 first, before contacting us. Here we list any service changes, as and when they happen.

Please be aware that we are unable to respond to queries over the phone.

What would you like to contact us about?

Manage and Deposit data

• Data management - for issues related to anonymisation, copyright, data storage and other data management queries
• Depositing data - for advice and support for data owners and producers

Find and Access data

• Accessing data - for questions about downloading data, data formats, obtaining Special Licence or Secure Access data
• Registration - for queries such as: How do I register? Can I register with you?
• Existing project/order - for questions about project renewal and order status
• Searching for data - for queries about the data collections we hold or give access to. For example: Do you have data on parenting? 

Using data and Secure Lab

• Analysing/using data - for questions about any data obtained from us. For example: A variable is missing from my file; Which weight variable should I use?
• Online analysis/tools - to report issues or to get advice on using tools such as Nesstar, UKDS.Stat, Infuse, Casweb, GeoConvert,
• Publications - use to send us details of your research publications
• Safe Room booking - for requests to use our Safe Room
• Output release - to request a check on output created within the Secure Lab
• Secure Lab-Import data request - for Secure Lab users only

Technical/Communications/Other

• Technical issues - for technical problems related to Secure Lab, ReShare and general website issues
• Training/events and publicity - for press enquiries and information about events and training
• Other queries - for issues not covered by any of the other categories

Do you have a query that is not answered by our New user or FAQ pages?

To help you as quickly as possible, please select the most appropriate link below, then complete the form. 

When you submit a query form an email acknowledgement will be sent to you.

Problems using our forms

If you have problems using our forms contact us by email at help@ukdataservice.ac.uk.

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